Vail Resorts is reportedly backtracking their refund policy, and is offering credits to some Epic Pass holders who were unable to use their pass due to COVID-19 travel restrictions.
Ben Simmoneau of WCVB interviewed a few Epic Pass holders in Massachusetts who say that they received an email from Vail Resorts offering a 100% credit for next season’s pass.
I’ve highlighted the word ‘some’ earlier in this blog because the credits are only being offered to pass holders who made a priority reservation at a resort that went unused.
^Courtesy: Vail Resorts
Here’s the full email by Vail Resorts:
Valued Pass Holder,
We recognize that this season has presented unique challenges, some of which were not anticipated when we rolled out Epic Coverage last spring. While resorts that were subject to quarantines were not covered by Epic Coverage, we have decided to offer you a personalized credit because you had a priority reservation day at a resort that was subject to state quarantine requirements and you have not used your pass this season. This credit will be 100% of the value of your 2020/21 pass product and can be applied towards the purchase of a 2021/22 pass product. Please note that if you decide to use your pass before the core season ends on April 4, 2021, you will no longer be eligible for this credit.
You will receive an email within the next 6-8 weeks with your personalized credit promotional code(s). Your credit can be applied to your 2021/22 pass purchase online at . Additional details will be included in future correspondence. And, to ensure you have the time you need to make your plans for next season, your credit(s) will be valid through Labor Day, September 6, 2021.
Thank you for being a Pass Holder. We look forward to seeing you on the mountain next season.
So… only pass holders who made a reservation and did not use their pass for the entirety of the 2020/21 season are going to be offered a credit for the purchase of next season’s pass.
Sounds like a load of BS if you ask me.
^Vail CEO Rob Katz. Courtesy: 5280
What about people who bought the pass this time last year and never attempted to make a ‘priority reservation’ at a resort because they knew they wouldn’t be able to travel due to COVID-19 regulations?
It’s all about the $$$ when it comes to Vail Resorts. They’ve clearly decided to lower the cost of next year’s pass to smooth things over with Epic Pass holders after this season’s various debacles.
Shoot me an email if you fall into the category of Epic Pass customers who never made a reservation, and have been denied a refund for your pass: email@example.com