IMPORTANT: Avalanche Transceiver Recall Due To Software Error (Ortovox 3+ Transceiver)

IMPORTANT: Avalanche Transceiver Recall Due To Software Error (Ortovox 3+ Transceiver)

Avalanche

IMPORTANT: Avalanche Transceiver Recall Due To Software Error (Ortovox 3+ Transceiver)

***ORTOVOX has issued recall on select avalanche transceivers. Please pay attention and lets get these beacons off the slopes without incident***

Dear ORTOVOX customer,

Feedback from our SAFETY ACADEMY PARTNERS has revealed that, in some rare situations, temporary disruption of the transmission function may occur on our 3+ avalanche transceivers running SOFTWARE VERSION 2.1. This can lead to prolongation of the search process. The reason for the disruption is a software error.

There have been no known accidents caused by the software error. However, as a precautionary measure to ensure our customers are not at risk, we are recalling all 3+ transceivers running software version 2.1. Devices affected by the recall may no longer be used without the required software update to version 2.2.

The error was identified and rectified in extensive internal tests. The new software version 2.2 will rectify the error.

WHICH DEVICES ARE AFFECTED?

This precautionary recall applies exclusively to ORTOVOX 3+ avalanche transceivers running software version 2.1. – no matter what color.

3+ devices running software versions 1.0, 1.1, 2.0, 2.2 and all other ORTOVOX avalanche transceivers (S1+, S1, ZOOM) are not affected.

VISIT RECALL WEBPAGE HERE

RECALL WILL START ON MAY 25TH AND IS FREE OF CHARGE

From May 25th onwards you will find a form here on the website that you can use to send in your 3+ running software version 2.1 free of charge. We will install the new software version 2.2 onto your 3+ and return it to you as soon as possible.

HOW DO I KNOW WHICH SOFTWARE VERSION IS RUNNING ON MY ORTOVOX 3+?

Push the search/send switch into the send position. For this to work, the switch has to be pushed in! Now switch on your 3+. This information will be displayed consecutively:

  • 10-digit serial number
  • Display test screen
  • Remaining battery capacity
  • INSTALLED SOFTWARE VERSION

If 2.1 is displayed: YOUR DEVICE IS AFFECTED BY THE RECALL.

If 1.1, 2.0 or 2.2 is displayed: Your device is NOT affected.

If NO NUMBER is displayed, your device is running software version 1. This device is NOTaffected.

RECALL 3+

HOTLINE / CONTACT:

WE HAVE SET UP A SERVICE HOTLINE TO ANSWER ANY QUESTIONS YOU MAY HAVE ABOUT THE RECALL: 

FRANCE: available from Thursday, May 17th
Monday to Friday, from 8am-6.30pm, Saturday from 9am to noon
Tel: +33 (0)4 28 01 09 96
e-Mail: rappelmailtoortovox.com

OTHER EUROPEAN COUNTRIES:
Tele: 0049 89 666 74 215 (9:00 – 12:00 and 13:00 – 17:00)
e-Mail: recallmailtoortovox.com

USA:
Tel:  877 384 9252
e-Mail: ortovox.warrantymailtodeuterusa.com

CANADA:
Tel: +1 (0) 4032838 – 944 (10:00 am – 5:00 pm)
e-Mail: warrantymailtoortovox.ca

RUSSIA:
Tel: +7 (0) 495631185 (8:00 am – 5:00 pm)
e-Mail: alpexmailtosherpa.ru

JAPAN:
e-Mail: infomailtomagic-mountain.jp

IRAN
E-Mail: m.hajabolfathmailtomountainzone.ir

CHILE
E-Mail: infomailtochilemontana.cl

OTHERS:
Tele: 0049 89 666 74 215 (9:00 – 12:00 and 13:00 – 17:00) CET
e-Mail: recallmailtoortovox.com

We apologize for the inconvenience and thank you for your trust and cooperation.

Kind regards

Your ORTOVOX Team

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