Mammut has issued a voluntary recall for their new Barryvox 2 and Barryvox S2 from this winter, noting the discovery of a potential malfunction based on an assembly issue. The main switch on affected devices may be misaligned, potentially leading to it unintentionally switching from Send to Search mode or even fully shutting down the device.
“Mammut has always stood for quality, safety, and innovation since 1862. The safety and protection of our athletes and consumers are at the heart of everything we do. Hence, we continuously test and improve our materials and products to uphold our high standards. During this process, we identified a potential issue with the power switch of the new avalanche beacons Mammut Barryvox 2 and Mammut Barryvox S2 in some cases, and we therefore decided to recall all potentially affected products for inspection, and where applicable, repair or exchange.“
After a 100% inspection of stock, Mammut confirmed that the problem only impacts the Barryvox 2 and Barryvox S2. Previous models from past seasons are not affected by the problem. Those who’ve bought a Barryvox 2 or S2 should follow Mammut’s steps below, no matter where the device was purchased.
Mammut Barryvox 2 or Barryvox S2 Recall:
Please return your Barryvox 2 or Barryvox S2 for inspection and replacement.
We have a solution in place for all impacted devices. We, therefore, ask you to:
- Check if you own a Mammut Barryvox 2 or Barryvox S2. Please refer to the pictures and style numbers provided for identification of the correct models.
- Go to our return form:
- Fill in your customer details
- Select “Avalanche Equipment” as item category
- Fill in all details for your device (see list below)
- Mention “Barryvox Recall 2024” as issue description
- Leave empty “Proof of issue”
- Submit form online
- Once your request has been processed you will receive a return label via email to print out.
- Pack your Barryvox 2 or S2 and send it to Mammut for inspection (address on return label) by following the instructions provided by Customer Service. If you purchased a package with shovel and probe, you’ll only need to return the Barryvox device.
- We will check the products and return or send replacements within 7 business days* after receiving your product. Alternatively, you can drop off your Barryvox 2 or S2 at your nearest Mammut store**.
- The rectification of the defect is free of charge.
This process applies no matter where you bought your Barryvox 2 or S2 device.
We sincerely apologize for the trouble that this recall will cause. We know many of you are busy preparing your first trips into the snow. We promise to be quick and return your checked device if not impacted by the malfunction or send a replacement for your beloved beacon.
The Barryvox 2 and Barryvox S2 remain the leading avalanche beacons on the market, and maintaining the trust you have placed in us is our top priority.
For US & Canadian customers
* 14 days for return/replacement & shipment
** no in-store drop off