SCARPA issues a voluntary recall for 2017 Maestrale and Maestrale RS ski boots
Only 2017 boots are affected; users are asked to send boots back to SCARPA immediately for repair.
BOULDER, Colo. – SCARPA North America has elected to voluntarily recall all Fall 2017 Maestrale and Maestrale RS ski boots. It appears that under certain conditions, the boot shell may crack, which may render the boots unusable for skiing.
This recall applies only to the Fall 2017 Maestrale or Maestrale RS models purchased in North America. It does not apply to any other Maestrale or Maestrale RS models. A guide on how to identify affected Fall 2017 models can be found at this link on SCARPA’s North American web site.
SCARPA North America is asking all consumers who have purchased Fall 2017 Maestrale and Maestrale RS ski boots in North America to cease using them immediately and return them to SCARPA North America as soon as possible for repair.
To initiate a recall and receive a shipping label free of charge, consumers may email recall@SCARPA.com. More information is available at http://www.scarpa.com/product-recall. SCARPA is also available via phone toll free at (866) 998- 2895 from 8 a.m. to 5 p.m. MST Monday through Friday.
Initially, SCARPA is anticipating a two-to-three-week turnaround time once the boots are received to repair and return. During ski season, SCARPA is anticipating a one-week turnaround. Boots will be repaired in the order they are received.
SCARPA North America apologizes for any inconvenience this causes users of its ski boots